ActivityTimeline Cloud is hosted on Amazon AWS with Amazon Aurora as a data storage. The information is stored in the data centre physically located in Frankfurt, Germany or in Ohio, USA. The data centre is secured and under constant monitoring with industry level Amazon's security.
By default, ActivityTimeline Server stores all of its cached data in a data file on the server where ActivityTimeline Server is installed (it is located at /path/to/activitytimeline/bin/atdb folder). This data file can be accessed by your system administrator who has an access to the file system on the server only. Also, ActivityTimeline can be reconfigured to use an external database like MSSQL, MySQL, Oracle and PostgreSQL to securely store its data. Here is guide on how to do it: Database Switch
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If I cancel the license, will my data be deleted from your database?
Yes, if you decide to cancel your trial/subscription of ActivityTimeline for Jira Cloud, we will remove all your data from our database within a month or at your earliest request.
Any data stored within ActivityTimeline for Jira Server can be removed on your own simply by deleting the application.