Customer Q & A - PLAN. Main Dashboard

I installed ActivityTimeline, but I don’t see any issues on users' timelines?

This situation happens if you have not configured Start/End dates fields from your Jira, meaning ActivityTimeline does not know where exactly to put these tickets on the timeline.

If you want your tickets to automatically appear on users' timelines on dates set in Jira, you need to do the following:

• If you already have Start/End Dates custom fields in your Jira (any Date Picker or Date/Time picker format will work), you can map them to ActivityTimeline, so that it can read this data from Jira and display your Tickets automatically.
  You can do this by doing the following:
  Go to ActivityTimeline Configuration → Jira Integration → Planned Issue Start Date/ End Date from the dropdown choose your Start/End date fields → Click on the ‘Update’ button:
  
  

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Then go to Synchronization → Refresh issues → Perform full synchronization, so that the system can re-cache all the issues.

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• In case you do not have any custom fields in your Jira that could work as Start/End for ActivityTimeline, you can create new fields simply by following the guide that we have here:
  https://activitytimeline.com/how-to-setup-jira-start-end-date-custom-fields.html

  After you have these fields created, follow the same procedure as mentioned above.

Main points:

I can only see the issue key without its name and am unable to do anything with the issue

So these items you are referring to are not actually Jira tickets, but only the worklogs (i.e. time) that were logged to these Jira issues. They are available on the Dashboard in Read-only format, so it’s not possible to change their location on the dashboard.

Is it possible not to split tasks for several days, but let users finish it one by one?

Yes, this is called ‘Liquid Mode’, meaning that the system will allocate the maximum amount of workload per day from the resource’s available capacity. Here is the difference between Balance (default) mode and Liquid:

You can switch to Liquid mode in ActivityTimeline Configuration→Workload Indicator→Workload Calculation Algorithm

Is it possible to assign the same task to different people?

Yes, for this you need to drag’n’drop the task while holding ‘Shift’ key, ActivityTimeline will then split the task between 2 assignees splitting the estimate of the task.
You can later click on any of the tasks and adjust the start/end dates of the tasks and their estimates by clicking on the ‘Manage issue part’ button.

Can I edit the appearance of issues on the Timeline?

Yes, you can modify the appearance of the issue based on its project, assignee, status, priority, and issue type. This can be edited in ActivityTimeline Configuration → Issues → Issue customization:

Is it possible to display additional information on the issue?

Yes, you can add 3 additional fields directly to the issue on the dashboard plus you can add up to 3 additional custom fields to the issue card. This can be done in:
ActivityTimeline Configuration → Issues → Issue appearance

Is it possible to display not only the date but also the hours on the issue?

Yes, it is possible to plan issues not only on a specific day, but also on a specific hour, for this you need to switch the setting in Configuration→ Timeline Panel→Planned Start/End Dates format from Date only to Date/Time

Is it possible to track Dependencies in ActivityTimeline?

ActivityTimeline allows tracking only ‘blocks’ or ‘blocked by’ issue links from Jira. You can enable this tracking in ActivityTimeline Configuration→Timeline Panel→ ‘Track blocked issues’.
When blocked issues are scheduled before blocking the issue, the system will display an exclamation mark near the ticket.

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