Synchronization Issue caused by troubles with Jira Access Tokens

Recently there has been a Jira Cloud incident with Jira Access Tokens that could have impacted some of our customers and their ability to synchronize data between Jira & ActivityTimeline:


1. How to check if you’re impacted?

Go to Plan view and click on the “Refresh” button:


If you’re impacted, you’ll see one of the following error messages:


2. How to fix this

You must have an Administrator permission to proceed.


1. Go to ActivityTimeline Configuration → Technical Info → Click on “Re-Initialize Connection to Jira” link:

2. Click on “YES“ button if prompted.


Note: This will not impact your existing data and your instance will stay intact.

Should you experience any difficulties - please don’t hesitate to contact us at