Recently there has been a Jira Cloud incident with Jira Access Tokens that could have impacted some of our customers and their ability to synchronized data between Jira & ActivityTimeline:
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If you’re impacted, you’ll see the following message:
2. How to fix this:
Important: Please follow these instructions only if you’re impacted by the incident and there is an error with synchronization.
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(For Admin Users) Go to ActivityTimeline Configuration->Setup Wizard:
Click “Yes” to Re-initialize your connection to Jira:
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Go through all steps in Setup Wizard to finish the process.->Technical info-> Click on “Re-Initialize Connection to Jira”:
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Note: This will not impact your existing data and your instance will stay intact.
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