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In case when several people are assigned to work on JIRA ticket, and that ticket contains Assignee and Collaborators (custom field in JIRA of multiple user picker type), ActivityTimeline will split the issue into parts.

Issue Collaborators configuration

To make AT respect Collaborators JIRA setting, configuration needs to be adjusted in ActivityTimeline. To change the configuration, please follow the steps:

1. Go to AT Dashboard > Configuration > JIRA Integration page
2. In Advanced link section set Timeline Assignee = Assignee (or any other supported field) and Issue Collaborators = Collaborators   

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      To show additional people who are working on the task in Jira, you may create a “multi-user picker” field and then indicate your additional assignees there.

If you do not have such a field yet, here is how you can set it up quickly:

1. Open Jira Settings → Choose Issues

2. Find a Tab Custom Fields →Create New Custom Field

3. Proceed with Advanced Fields → Find a “Multi-user Picker” Field

4. Add Custom Field.

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Issue Collaborators configuration

In order to synchronize any changes made in Jira in a new field with Activity Timeline, please, follow the steps below:

1. Go to ActivityTimeline Configuration→JIRA Integration page

2. Set Issue Collaborators = Example: Collaborators (Or any other Jira custom field of multiple user picker type that you created):

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3. Press Update to save the changes

Issue on Collaborators' timelines

When JIRA ticket contains one Assignee and several collaborators, it will be Now when you assign users in the Collaborators field in the Jira ticket, all the changes will be reflected in Activity Timeline accordingly and the ticket will be automatically split into parts and scheduled on each participant timeline. Remaining The remaining Estimate will be equally split between all participants. Here is how it would look on the Jira ticket:          Image Removed

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And in ActivityTimeline:

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Assignee part differs from collaborators' parts in color:

Blue

• The blue color stands for the Assignee's part of a ticket

• Orange color stands for the Collaborators' parts of a ticket

One can move the issue parts in order to change Planned Start or Planned End date values:         Image Removed

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All the changes made on timelines with issue parts will be synchronized into JIRA and vice versa.     .

Info
Video guide on 'How to assign Jira tasks to multiple assignees?'

Note
Integration with Jira through the Multi-User picker field for Team-Managed Projects is not supported.