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If there is any SSO add-on enabled on your Jira instance, you need to add some links from ActivityTimeline into the exclusion list of SSO add-on:

  1. Go to SSO Add-on Configurations

2. Add the following strings into Excluded Paths:

/plugins/servlet/activitytimelineconfig/*,/plugins/servlet/activitytimelineproxy/*,/rest/activitytimeline/*,/plugins/servlet/activitytimeline/*,/plugins/servlet/activitytimeline

3. After it is done, please, go to ActivityTimeline Maintenance page

The Maintenance Page can be found at Jira Administration -> Manage Apps -> left menu ActivityTimeline -> Settings -> Maintenance Page button or via the following direct link:

https://<JIRA_HOME>/plugins/servlet/activitytimelineconfig/configuration

4. Click Restart:

If the issue still occurs or you are experiencing some other problem that is not described here, please don’t hesitate to contact our team at support@reliex.com.

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