If some tickets that were assigned to a person to be worked on a particular period of time have expired (missed due date), the system shows an indication of this on a timeline.
A number next to each person’s name shows the number of tickets which are overdue or expired.
To see the list of the tickets that are overdue, mouse-over the blue indicator and have the list of issues shown in the popup.
There are three main categories on the tickets that are considered overdue:
Tickets that have Due Date missed;
Tickets that are open and not resolved yet, but that were scheduled in the past (last week/month/year etc.);
Tickets that were scheduled after the due date
To fix the overdue tickets follow the steps:
Go to Filters tab > Schedule and select Overdue Tickets
Drag and drop the tickets to the proper period of time.
→ The tickets are rescheduled and are no longer appearing in red color.
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