JIRA administrator can configure how FindDuplicates plug-in displays its findings. Admin can define the amount of potential duplicate issues to be shown, tickets appearance, words that should be ignored while searching etc.

All of this can be modified in General Settings:

General Settings include:

• Maximum amount of potentially duplicated issues to display
  • Defines how many issues will show up in potential duplicates list when the user creates, edits, or links the issue
  • Default Value: 5
• Search for Duplicates not older than N months
  • Tells the system to show only the potential duplicates that were created not earlier N months ago
  • Default Value: 1 Month

• Search for duplicates if user entered at least

  • Tells the system to search for duplicate when user has typed at least the specified amount of symbols or words
  • Default Value: 3 Symbols
• Words to ignore during duplicates search
  • Specify the words that should be ignored by duplicates search mechanism when the issue is created, edited, linked, or searched for
    • Note that some of very common words are pre-included into the system
  • User should separate individual words to be skipped by comma
  • The example words might be: issue, problem, bug, application etc.
• Open issue duplicates in a new window
  • Specifies in the potential duplicate should be opened in a new browser window when it is clicked
  • Default Value: unchecked
• Show 'Potential Duplicates' panel on each issue page
  • Defines if Potential Duplicates panel is to be rendered on Issue page
  • Default Value: checked
• Keep browser's auto-suggest list on issue creation
  
  • Defines if the system should show both: web browser's default auto-suggestions list along with potential issue duplicates
  • Default Value: unchecked

• Use plug-in's Quick Issue Search in Jira header search box

  • Defines if the duplicates should show up in the Quick Issue Search in the header on the top right corner

  • Default Value: unchecked

• Always search for duplicates within the same project
  • The system will search for duplicates within the current project all the time. No duplicates from other projects will be shown.
  • Default Value: unchecked

• Enable plugin for Service Desk

  • JIRA Service Desk Issue Link Template - Provide a custom link to your JIRA Service Desk
  • You can use ${issueKey} for issue key and ${projectKey} for project key location
  • Default value: '/servicedesk/agent/DESK/issue/${issueKey}'
  • Default Value: checked

• Issue Appearance

  • Specifies how the potential duplicate issue appears in the popup list, in Potential Duplicates panel, and in Search results pop-up
    

• Criteria that can be defined (all of them are checked by default):
  • Display Issue Key
  • Display Issue Status
  • Display Issue Type
  • Display Issue Priority
  • Display Issue Summary

To read more of using FindDuplicates click here.