Recently there has been a Jira Cloud incident with Jira Access Tokens that could have impacted some of our customers and their ability to synchronized data between Jira & ActivityTimeline:
1. How to check if you’re impacted?
Go to Plan view and click on the “Refresh” button:
If you’re impacted, you’ll see one of the following error messages:
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2. How to fix this
You must have an Administrator permission to proceed.
1. Go to ActivityTimeline Configuration → Technical Info → Click on “Re-Initialize Connection to Jira” link:
2. Click on “YES“ button if prompted.
Note: This will not impact your existing data and your instance will stay intact.
Should you experience any difficulties - please don’t hesitate to contact us at support@reliex.com.